Dispatching Made Intuitive, Automated, and Dependable

Locution’s PrimeAlert Dispatch integrates into existing CADs and processes. Intuitive to use, it enables dispatchers to focus on their jobs while automating tasks that follow the commit. Built with redundancy for 24 x forever operation.

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Trusted for 24 x forever use by more than 300 departments operating over 5000 stations.

Easy to Use

Long a leader and innovator in automated fire station alerting, Locution has integrated with leading and many smaller CADs. The processes and CAD interface remain the same. The difference is all that is automatically handled for you once you make the commit.

In-station software on a monitor screen built for first responders.
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Advanced Voice Alerting

Sample #1

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Advanced Voice Alerting

Sample #2

Clear, Concise, Consistent Human Voice

Locution’s legendary voice from our innovative audio database provides the same clear voice every time. It is customized to match the pronunciations you want. It is configurable to provide concise landmark names in lieu of long addresses. Dispatchers can focus on their job and no longer have to worry about pronunciation and annunciation.

Intuitive Tool for Today’s Dispatchers

five star rating

“I am amazed at how much my dispatchers love the system. They agree it enhances their work, and they say that on a regular basis.”

Deborah Wiley, Communications Manager

five star rating

“(With Locution), the dispatcher can stay on the phone and ask more questions, get pertinent information, help with pre-arrival instructions…  They don’t have to be interrupted, potentially, to dispatch a fire unit.”

Jeffrey W – Deputy Director

A person in a jacket and gloves is holding a radio, ready to communicate in a cold environment.

Performance for the Toughest Peak Call Periods

The high level of redundancy and parallelism of Locution’s architecture can greatly reduce call stacking. The audio database is stored onsite at each station, so dispatches are automatically communicated rapidly whether the network is all fibre or not. The system can implement abridged mode for shorter, faster dispatches when needed.

Redundancy and Resilience for 24 x Forever Operation

Locution PrimeAlert is architected to run without ever taking a break. Radio can provide backup in case of IP issues. There is no reliance on cloud availability as the voice is stored at the comm center and at each station. Audio and visual alerting are highly configurable to provide quick communication of critical information. PrimeAlert Mobile puts information at the fingertips of first responders wherever they may be.

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Customer Success

24 x Forever You Can Count On

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“We saw a 40% reduction in the time it took between receiving the 911 call and beginning to process that and dispatching… What was a new and cutting-edge thing is now part of our DNA.”

Tom Jenkins

Fire Chief

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40%

Reduction in response time

A man stands outdoors, holding a radio close to his chest, with a thoughtful expression on his face.

“They pronounce street names the same, they never take bathroom breaks. Locution operates without missing a beat. In a 911 environment, that is so important.”

Tom Jenkins

Fire Chief

View Customer Success Stories

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Want to learn about the state of the art for automated fire station alerting?

Locution’s focus and commitment to first responders shows in everything we do. Each design decision and each new product feature are the result of answering this question: how do we help first responders save lives and property, while improving their own health and safety?

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