PrimeAlert^® Voice

From our inception, Locution was committed to the idea that first responders should receive the best possible voice for dispatches. A voice that is clear, consistent, and concise to maximize understandability. That called for a new approach: an audio database of complete human voice rather than a syllable-based approach. A voice that is customized to your pronunciations.

Locution then coupled that innovative audio database with a software architecture that allows customers to make choices about their dispatches. Customers are able to control the order of the dispatch, use landmark names instead of long street addresses, and much more. Configurations can be set at the station level, so new agencies with new requirements can be added and share the same system. In other words, the system adapts to the customer, not the other way around.

A woman wearing headphones passionately sings in a professional recording studio, surrounded by sound equipment.

Trusted for 24 x forever use by more than 300 departments operating over 5000 stations, ranging from some of the smallest to some of the largest.

Stored on-site for redundancy and performance

The Locution PrimeAlert architecture stores the audio database onsite at each station. There is no dependency on a cloud link. There is no delay to reconstruct the voice from syllables. Transmissions from the Comm Center to the station are very small (1KByte) packets instead of audio files that can be 1000X larger.

The result: optimal performance to minimize call stacking during the toughest peak periods. For further reliability and redundancy, the same voice plays over the radio even if IP connection to the station is lost.

Powerful configurability

Locution improved performance even further by enabling customers to substitute well known landmarks instead of long street addresses. This reduces misunderstandings and is also faster. Locution even enables configuring the speed of the voice itself. An abridged mode is available to shorten dispatches to further reduce stacking during peak periods.

Request a Demo

Pronunciation customized to you

Rather than using an off the shelf voice, the Locution audio database enables customization of pronunciations that are localized. It seems obvious that a missi0n critical system should adapt to the customer’s needs, but many other automated fire station alerting systems expect customers to adapt to them.

Two men in red fire suits walk through a spray of water, showcasing their readiness and teamwork in a firefighting scenario.

Advanced Voice Alerting

Sample #1

A man wearing a fireman's helmet is holding a cell phone, appearing focused and ready for communication.

Advanced Voice Alerting

Sample #2

Backup system to handle any missing words

Customers can send new street names, landmarks, etc. to Locution for incorporation into their audio database. What happens if a dispatch contains something that isn’t in the audio database? The Locution PrimeAlert® system will automatically generate a syllable-based substitute. The audio database can then be updated so that future dispatches can use the complete word audio database for maximum understandability.

A multitude of colorful wavelengths for an audio file

Your order, your way

Rather than simply repeating whatever the CAD outputs, Locution recognized that customers have preferences for the order of information in their dispatches, how to annunciate multi-digit numbers, and more. Locution provides customers with the ability to configure to their preferences. Since Comm Centers may serve multiple agencies who have different requirements, this can be configured differently for each agency and even each station if desired.

A dispatcher woman wearing a headset, intently studying a map for navigation and coordination purposes.

Want to learn more about the Locution advantages?

Locution architected our solution to optimize clarity, consistency, and conciseness in our audio for dispatches. We also designed for optimize performance to handle the worst peak call times, to minimize stacking. There is no dependency on a cloud link that could fail. The system is architected with redundancy to provide the 24 x forever operation that first responders require.

Contact Us Get a Demo

CUSTOMER SUCCESS

Results of using Locution Systems automated dispatching and alerting

A red truck driving along a city street, showcasing its vibrant color against the urban backdrop.

“Prior to Locution, there were times where trucks were dispatched to the wrong address. The issue was typically because the dispatcher’s voices were not clear and the responders misunderstood.

Since we’ve implemented Locution, there hasn’t been a single dispatch to the wrong location in 5 years.”

Phillip B.

Fire Chief

Read the customer success story