Calls to Locution Support are answered by experts, who are dedicated exclusively to Locution fire station alerting solutions. Our leadership has over 10 years of experience with us, working with hundreds of customers like you.
Primary Support Phone Number
If an issue occurs during regular business hours, please reach out to (303) 301-7300 ext-2.
Emergency After Hours Phone Number
Outside of regular business hours, please use our emergency number: (888) 403-0373.
Locution PrimeAlert Configurator software provides direct integration into Locution support. Uploading log files has never been easier. Validating software and configurations is at your fingertips. With Configurator Manager, customers are in control to adjust their own configurations. The result: Locution’s highly powerful software can be easily adapted by customers themselves, and the support experience rivals that of high end enterprise software (just without the outrageous fees). And of course, our support software is coupled with real experts who are dedicated to and passionate about your success.
For customers operating without Locution PrimeAlert Configurator software, click here to access our Client Portal site.
Chat with a customer success representative
Locution has always viewed our customer relationships as long term partnerships, focused on saving lives and property while improving the health and safety of first responders. Our customer success team members are dedicated experts on our solutions. They are there for you after go-live to help you handle your future needs. Adding stations, upgrading stations, fine tuning your configurations, growing your mobile capabilities, adding new agencies, and more. Each day, our customer success specialists help customers like you get the most of their Locution solutions and handle new requirements that can come with little or no notice. They are here for you – whether it is question or a quote, an emergency or simply a question about a possible future requirement. Our customer support email address is: customersuccess@locution.com.
