PrimeAlert® Responder Suite

Our Mobile and In-Station Display Alerting Suite

When paired with your CAD system, this software delivers real-time alerts to first responders, shares at-a-glance incident data and provides mapping to the call site.

Responder App is Available On

Hydrant Information 

Locate fire hydrants near the incident before arriving on the scene.

Maps & Routing

Leverage Google’s world-class mapping features to determine the quickest route to an incident.

Responding Units

See which units are responding to a call and their current location in real time. Popular for volunteer departments.

Multiple Views

Choose between street-view and satellite-view to confirm the destination before you arrive.

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Configurable Alerting

Enable alerting by unit, station, department, and geographic location. All fully configurable to fit your needs. Only on mobile*

On/Off Duty

Easily mark yourself as on or off duty to receive alerts based on your preferences. Only on mobile*

Improve call stacking, turnout times, dispatcher stress, and more.

  • A dispatcher receives an incoming 911 call
  • The dispatcher begins populating their CAD with incident information
  • CAD provides the best units to dispatch
  • Dispatcher commits best units
  • CAD encoded packaged are sent to our server
  • Server sends dispatch to responding units in miliseconds

Service & Support

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24/7 US-based customer support
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 Comprehensive warranty with service agreement
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Dedicated training and system onboarding

 Rapidly reduce your response times with our PrimeAlert® Responder Suite.