PrimeAlert® Responder Suite

Our Mobile and In-Station Display Alerting Suite

When paired with your CAD system, this software delivers real-time alerts to first responders, shares at-a-glance incident data and provides mapping to the call site.

Responder App is Available On

Hydrant Information 

Locate fire hydrants near the incident before arriving on the scene.

Maps & Routing

Leverage Google’s world-class mapping features to determine the quickest route to an incident.

Responding Units

See which units are responding to a call and their current location in real time. Popular for volunteer departments.

Multiple Views

Choose between street-view and satellite-view to confirm the destination before you arrive.

Gear Icon

Configurable Alerting

Enable alerting by unit, station, department, and geographic location. All fully configurable to fit your needs. Only on mobile*

On/Off Duty

Easily mark yourself as on or off duty to receive alerts based on your preferences. Only on mobile*

Improve call stacking, turnout times, dispatcher stress, and more.

  • A dispatcher receives an incoming 911 call
  • The dispatcher begins populating their CAD with incident information
  • CAD provides the best units to dispatch
  • Dispatcher commits best units
  • CAD encoded packaged are sent to our server
  • Server sends dispatch to responding units in miliseconds

Service & Support

24/7 US-based customer support
icon medical
 Comprehensive warranty with service agreement
connect2
Dedicated training and system onboarding

 Rapidly reduce your response times with our PrimeAlert® Responder Suite.